Director of Development Operations

Reports to:

Chief Advancement Officer


Development Operations Manager, Individual Giving Manager, Development, Communications Manager


416 Queen Street, Philadelphia PA 19147

Position Overview:

Coming off a successful $20 million major gifts campaign (25% above the original goal), and embarking on a new strategic plan for the School, we are excited to add a new experienced fundraiser to our department to ensure even greater success in the future. The Director of Development Operations provides direction and oversight within Development, focused on building the organization’s capacity for growing philanthropic revenue. As a practical and strategic thought-partner with the Chief Advancement Officer, this critical position will help set and achieve ambitious revenue goals, create learning and growth opportunities for Development team members, proactively manage timelines and projects, and strengthen opportunities for cross-departmental function, thereby assuring excellence in all aspects of Development operations.

The successful candidate will help the School meet its mission of a creative arts education for all, with Annual Fund, capital projects, endowment, and special initiatives goals. The Advancement Department has eager partners in a CEO and senior staff committed to and knowledgeable about fundraising, and a deeply engaged Board.

Key Responsibilities:

Team Leadership and Management

  • Creates and manages Development operating plan timelines and calendar and leads bi-weekly Development team meetings.
  • Supervises Development Operations Manager, Individual Giving Manager, and Development Communications Manager.
  • Serves as a liaison to Finance & Administration to reconcile gift accounting and monitor budgets.
  • Performs other duties as assigned by the Chief Advancement Officer.

Fundraising and Prospect Management

  • Actively manages a portfolio of select individual giving prospects and executes strategies to achieve annual revenue goal.
  • Participates in developing fundraising strategies with the CEO, staff, and Boards, and explores new key volunteer roles to grow mid-level annual giving.
  • Plans and oversees stewardship activities at all donor levels, engaging staff, board and faculty in expanding the culture of philanthropy.
  • Assigns new prospects to fundraisers; establishes and monitors activity goals for each fundraiser and collaborates on developing solicitation strategies as needed.
  • Manages the moves management system within donor database (currently eTapestry) and leads pipeline meetings to review progress to goals.


  • Bachelor’s degree required
  • Minimum of 6 – 8 years of Development experience, including track record in fundraising operations and annual programs
  • Experience managing other development professionals
  • Commitment to Settlement Music School’s mission

Additional skills:

  • Broad knowledge of all facets of a sophisticated Development program.
  • Skilled at establishing and cultivating strong relationships with peers, across different levels of the organization and externally.
  • Mission-driven and creative leader with developed management skills.
  • In-depth knowledge of development tracking systems, as well as research analytics and screening tools.
  • Ability to set objectives, develop plans and implement programs to achieve goals.
  • Highly‐organized, attentive to detail, and goal‐oriented
  • Excellent writing and interpersonal skills.
  • Empathetic communicator and careful listener.
  • Proficiency with Microsoft Office, including but not limited to Excel, Access, Outlook and Word, plus the ability to learn other software programs as needed.

COVID-19 and Workplace Policy:

As of September 21, 2021, Settlement Music School requires that all on-site employees show proof of COVID-19 vaccination. Medical and religious exemptions are reviewed on an individual basis.

The Director of Development Operations position is considered an on-site position, with the understanding that workdays can be flexed to off-site work environments with the approval of the Chief Advancement Officer.

To Apply: Please submit your cover letter and resume by email only to: Amelia Schmertz at

Compensation includes a salary range of $80,000 – $95,000 and comprehensive benefits.

Settlement Music School is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply for this position.